Refund and Cancellation Policy

This policy applies to paid digital features such as subscription plans, paid chat access, listing promotions, and related platform services.

General principle

Because most paid features on Broker Skip are digital, time-bound, and may activate immediately after purchase, refunds are not automatic once the benefit has been consumed, started, or materially delivered.

When refunds may be considered

Refunds may be considered where:

• the payment was captured successfully but the paid feature was not activated due to a verified platform-side issue
• duplicate billing occurred
• a wrong debit happened due to a technical failure attributable to the platform or payment workflow
• a refund is otherwise required by applicable law or written policy

When refunds are generally not available

Refunds are generally not available where:

• the user changed their mind after activation
• a listing received lower-than-expected responses or business results
• incorrect property or account details were provided by the user
• the issue arose from user-side network, device, or third-party banking problems after successful activation

Cancellation

Where a plan allows future non-renewal or pre-activation cancellation, the user may request cancellation through the support contact listed on this website. If a plan has already started, the remaining period may continue until expiry unless a law or special written exception applies.

Refund processing time

Approved refunds are typically initiated within 7 to 10 business days, and the final credit timeline depends on the payment partner, bank, or card issuer.

Support

For billing or refund requests, contact the support details published on the Contact Us page and include the order reference, payment date, amount, and registered mobile number or email.