Grievance Redressal

Broker Skip aims to address user complaints in a fair, timely, and documented manner.

Grievance officer

• Name: Update from admin before going live
• Email: Update from admin before going live
• Postal address: Update from admin before going live

Issues you can report

• misleading or fraudulent property listings
• privacy concerns or data rights requests
• spam, abuse, harassment, or unlawful communication
• billing and payment disputes
• impersonation, copyright, or identity misuse

How to submit a grievance

Please send the following details where possible:

• your name and registered contact details
• the affected listing, account, order, or communication reference
• a clear description of the issue
• supporting screenshots or documents, if available

Process

1. We log and review the complaint.
2. We may request additional information for verification.
3. We may suspend content or accounts where immediate risk is identified.
4. We respond or escalate internally within a reasonable period based on issue severity and applicable law.

If the issue concerns telecom communication or consent misuse, include the message template, header, sender, date, and mobile number involved so that the matter can be reviewed faster.